Refund and cancellation policy

Last updated 11 November 2026

Licences are digital and are delivered immediately, so most purchases can't be returned. We still want you to be happy with what you bought.

When you can get a refund

• It doesn't work on your server. If the plugin can't run on a server that meets the requirements and we can't fix it, contact us within 7 days of purchase for a full refund.
• You were charged twice or charged for an order that didn't give you a licence. We refund the duplicate in full.

We don't refund a licence that has been used normally, a partly used period, or a licence revoked for breaking the terms.

Cancellation

Licences don't renew automatically, so there's nothing to cancel: if you don't renew, the licence ends on its end date. You can stop using it at any time.

How refunds are paid

Approved refunds go back to the original payment method through Cashfree within 5 to 7 working days. Your bank may take a few more days to show it. The licence is revoked when the refund is made.

Ask for a refund

Write to us with your order ID (shown under Billing in the customer portal) and what went wrong. Contact us through the contact page.